Information we collect

farmrio may collect information that you provide directly, information generated through your use of the website, and information needed to process orders, payments, support requests, and customer communications.

• Contact details, such as your name, email address, billing address, and shipping address.
• Order details, such as items purchased, order number, order history, delivery information, return or exchange details, and customer service messages.
• Account information, if account features are available, such as login details, saved preferences, and account activity.
• Payment-related information needed to complete a transaction through PayPal, Stripe, or credit card payment processing.
• Website usage information, such as device type, browser type, pages viewed, referring pages, approximate location, and interactions with the website.
• Marketing preferences, such as email subscription status and communication choices.

How we use information

farmrio uses personal information to operate the store, provide customer support, fulfill orders, improve website performance, and communicate with customers.

Order processing

When you place an order with farmrio, we use the information you provide to review the order, process payment, prepare items, arrange delivery, provide tracking or shipment updates, and handle related customer support.

We may also use order information to help prevent unauthorized transactions, resolve delivery issues, manage returns or exchanges, and keep accurate purchase records.

Payment information

Payment information is processed through PayPal, Stripe, or credit card payment processing. farmrio uses payment-related information only as needed to complete, review, refund, or support your transaction.

We do not ask you to send full payment card details by email. For your protection, please do not include full credit card numbers, card security codes, PayPal passwords, Stripe account passwords, or other sensitive payment credentials in customer service messages.

Cookies and analytics tracking

farmrio uses cookies and similar tracking technologies to support website functionality, remember preferences, maintain shopping cart features, understand website performance, and improve the customer experience.

• Essential cookies help the website operate, including cart, checkout, security, and navigation features.
• Preference cookies may remember choices such as region, display settings, or website behavior.
• Analytics tracking helps us understand how visitors use the website so we can improve pages, products, and shopping flows.
• Marketing-related cookies may help measure email or promotional performance when applicable.

You can usually adjust cookie settings through your browser. Some website features may not work properly if essential cookies are disabled.

Email marketing

If you subscribe to farmrio email marketing, we may use your email address to send updates, promotions, product news, restock messages, or other store communications.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, we may still send transactional emails related to orders, customer service, returns, exchanges, or account activity.

Service providers

farmrio may share limited information with service providers that help us operate the online store and support customer orders. These providers may assist with website hosting, checkout, payment processing, order fulfillment, shipping support, customer service, email delivery, analytics, fraud prevention, and technical operations.

Service providers are given information only as needed to perform their services for farmrio. We do not authorize service providers to use customer information for unrelated purposes.

Data security

farmrio uses reasonable administrative, technical, and organizational measures designed to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, payment system, email message, or online storage method can be guaranteed to be completely secure. Please use care when sharing information online and contact us if you believe your account or order information may have been accessed without permission.

Data retention

farmrio keeps personal information for as long as needed to provide services, process orders, handle returns or exchanges, respond to support requests, maintain records, prevent fraud, meet operational needs, and comply with applicable obligations.

Retention periods may vary depending on the type of information, the purpose for collection, account activity, order history, customer support needs, and legal or operational requirements.

Customer privacy rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to request access, correction, deletion, portability, restriction, or objection to certain uses of your personal information.

• You may ask what personal information farmrio has collected about you.
• You may request that inaccurate information be corrected.
• You may request deletion of personal information, subject to order, security, fraud-prevention, or recordkeeping needs.
• You may opt out of marketing emails at any time.
• You may contact us with privacy questions or requests using the email listed below.

To make a privacy request, contact [email protected]. We may need to verify your identity before completing certain requests.

Children’s privacy

The farmrio website is intended for general online shopping use and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to farmrio, please contact us so we can review the request.

International users

If you access the farmrio website from outside the country where our services are operated, your information may be processed or stored in locations different from your own. Privacy protections and requirements may vary by location.

By using the website or submitting information to farmrio, you understand that your information may be handled as described in this Privacy Policy.

Policy updates

farmrio may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date near the top of this page.

Your continued use of the website after updates are posted means you acknowledge the revised Privacy Policy.