Order processing time

Orders are processed within 1–3 days after your order is placed. Processing time includes order review, item preparation, and shipment handoff.

Processing times may vary during high-volume periods, but we will continue working to prepare orders as quickly as possible.

Estimated delivery time

Estimated delivery time is 2–5 days after the order has been processed and shipped.

Delivery time may be affected by destination, local handling, weather, customs review, or other transportation delays outside normal transit conditions.

Shipping destinations

farmrio provides Free Worldwide Shipping. Orders may be shipped to supported delivery destinations worldwide.

Please make sure your shipping address is complete and accurate at checkout, including apartment, suite, unit, postal code, city, state or province, and country when applicable.

Shipping rates

Shipping is free worldwide. You do not need a separate shipping code to receive Free Worldwide Shipping.

Tracking updates

Tracking information may take 1–3 days to update after shipment. If tracking does not show movement right away, please allow the full update window before contacting customer support.

If your tracking information has not updated after the expected window, contact us with your order number and the email address used at checkout.

Wrong or incomplete address

Please review your shipping address carefully before placing your order. farmrio is not responsible for delays caused by incorrect, incomplete, or outdated delivery information submitted at checkout.

If you notice an address error, contact us as soon as possible at [email protected]. We will review the request, but address changes may not be possible once an order has entered processing or shipped.

• Include your order number.
• Include the email address used at checkout.
• Clearly provide the correct shipping address.
• Contact us immediately after noticing the issue.

Customs duties, import taxes, and government charges

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

If you receive a notice related to customs duties, import taxes, brokerage fees, or other government charges for your farmrio order, please contact customer support before making any payment or taking further action.

For customs or tax-related shipping help, email [email protected] with your order number and a clear copy or photo of the notice you received.

Lost, delayed, or damaged packages

If your package appears delayed, lost, damaged in transit, or delivered but not received, please contact us so we can review the issue.

Multiple items in one order

Orders with multiple items may be prepared in more than one package. If your items arrive separately, please check your order and tracking details before contacting customer support.

Important shipping notes

• Order processing time is 1–3 days.
• Estimated delivery time is 2–5 days after shipment.
• Tracking may take 1–3 days to update after shipment.
• Shipping is free worldwide on eligible orders.
• Customs duties, import taxes, brokerage fees, and other government charges are included in Free Worldwide Shipping and will be covered by us if applicable.
• Shipping carriers may vary by destination and order details.