farmrio customer care
Return Policy
We want your farmrio order to feel right. If something does not work out, our return policy explains how to start a return, what is eligible, and when to expect your refund.
farmrio offers 30 Days Free Returns on eligible items. To begin any return, you must contact our customer service team first for return instructions and return details.
30-day return window
Eligible items may be returned within 30 days of the original order delivery date. Return requests must be started within this 30-day window.
Returns sent without contacting customer service first may not be accepted.
Return eligibility
To be eligible for a return, items must meet the condition requirements below.
- Items must be unworn, unused, unwashed, and undamaged.
- Items must be returned with original tags attached, when applicable.
- Items should be returned in their original packaging, when available.
- Items must not show signs of wear, stains, fragrance, alteration, or damage after delivery.
- Proof of purchase or order information may be required to review the return.
Non-returnable items
Some items are not eligible for return unless required by applicable law or unless the item arrived damaged, defective, or incorrect.
- Items marked Final Sale.
- Items that have been worn, washed, used, altered, or damaged after delivery.
- Items missing original tags, packaging, or required return details.
- Gift cards, promotional credits, or similar non-physical items.
- Personal-care, hygiene-sensitive, or intimate items that are opened, worn, or used.
Final Sale items are not eligible for return or exchange unless the wrong item was sent, the item arrived damaged, or a return is required by applicable law.
How to start a return
Please contact customer service before sending anything back. Do not mail a return until you have received the correct return instructions and return details.
Send your request to [email protected].
Include your order number, the email used at checkout, the item you want to return, and the reason for the return.
Our customer service team will review your request and provide the correct return instructions and return details.
Pack the item securely and follow the instructions provided by customer service.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return shipping cost
Under our 30 Days Free Returns service, eligible returns started within the 30-day return window are free.
Return shipping details will be provided after you contact customer service and your return request is reviewed. Returns sent without the correct instructions may be delayed or may not be accepted.
Refund process
Once your returned item is received, it will be inspected to confirm that it meets the return eligibility requirements.
Approved refunds are processed within 3–15 days after the returned item is received and inspected. Depending on your payment provider, it may take additional time for the refund to appear on your account.
If a returned item does not meet our return requirements, the return may be declined.
Exchanges
If you need a different size, color, or item, contact our customer service team at [email protected]. Exchanges are subject to item availability and return eligibility.
If an exchange is not available, customer service can help you review the return process for your eligible item.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or different from what you ordered, please contact customer service before starting a return.
- Your order number.
- The email address used at checkout.
- A clear description of the issue.
- Photos of the item, packaging, tag, or issue when helpful.
Our team will review the details and provide the next steps.
Important return notes
For the correct return details, contact customer service first. Please do not send returns to any address unless it has been provided by our support team for your return.
Returns sent without contacting customer service first may not be accepted.
Refund approval depends on the item condition and whether the return meets the eligibility rules listed on this page.
Keep any return instructions, shipment information, and customer service messages until your return is fully resolved.
Contact information
For return instructions, return details, exchanges, damaged or wrong items, and refund questions, contact farmrio customer service at:
